Warranty

HeatLab Warranty

We guarantee that the materials and workmanship in every product we make will stand up to the use for which it was designed. All products are under warranty for six months from original date of purchase for workmanship and materials. This does not cover damages due to improper care, accidents or natural breakdown of materials over extended use and time.

Returns, exchanges, repairs
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform as well as we said it would, return it to the store where you bought it from or to HeatLab for a repair, replacement or refund. All defective or damaged products should be returned to us via US mail or UPS with the original receipt, clean and dry, for evaluation and will be repaired or replaced at our discretion to;
HeatLab, Inc.
P.o. Box 232058
Encinitas, CA 92024

Please be careful
Our fleece, like most synthetics, will melt or burn if exposed to flame or direct heat. They are not flame-resistant. Do not use them near any direct source of heat/flame.

Become a lab rat
We invite you to submit cool photos of our clothing line in use.  Please include a brief description of how you were using it and let us know what you thought of the performance. Send your submissions to cindy@surf-fur.com or mail your printed photos to our P.O. Box. Credit will be given if we use them on the website, blog, Facebook, or in print.

Team/group sales
We have great team and group discounts. Please contact cindy@surf-fur.com for more information.

Environmental responsibility
HeatLab chose to offer our catalog on-line to decrease paper consumption. If you would like a customer brochure, printed in a shop that uses wind energy to run the machines, please e-mail us your address.