First and Foremost, Surf-fur has a money back guarantee! Customer Service and Quality are our number one priorities!
Surf-fur guarantees that the materials and workmanship in every product we make will stand up to the use for which it was designed. All products are under warranty for one year from original date of purchase for workmanship and materials. This does not cover damages due to improper care, accidents or natural breakdown of materials over extended use and time.
Surf-fur prides itself on quality and Customer Service. We will not be happy unless you are happy!
Returns, Exchanges, Repairs
To begin a return, access our return portal here.
If for any reason you would like to return an item within the first month for an exchange or full refund (item must be unused with tags in tact) return directly to Surf-fur (unless you purchase the Redo return coverage, the buyer is responsible for return shipping.)
Our fleece, like most synthetics, will melt or burn if exposed to flame or direct heat. They are not flame-resistant. Do not use them near any direct source of heat/flame.