First and Foremost, Surf-fur has a money back guarantee! Customer Service and Quality are our number 1 priorities!
Surf-fur guarantees that the materials and workmanship in every product we make will stand up to the use for which it was designed. All products are under warranty for six months from original date of purchase for workmanship and materials. This does not cover damages due to improper care, accidents or natural breakdown of materials over extended use and time.
Between you and us, Surf-fur prides ourselves on quality and Customer Service. We will not be happy unless you are happy!
Returns, Exchanges, Repairs
If for any reason you would like to return an item within the first month for an exchange or full refund (item must be unused with tags in tact) return it to the store where you bought it from or directly to Surf-fur - Buyer is responsible for return shipping. Returns will be charged $9 to cover initial shipping. For exchanges include $9 to cover mailing out new product.
Please contact us before doing so: firstname.lastname@example.org . We will advise on where to ship it back to.
Please Be Careful
Our fleece, like most synthetics, will melt or burn if exposed to flame or direct heat. They are not flame-resistant. Do not use them near any direct source of heat/flame.